Ultrasound Associates at 5055 Seminary Road #104 in Alexandria, Virginia

Customer Reviews about Ultrasound Associates

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  The technicians are fine but Sentara billing is a nightmare. They submitted the wrong code to my insurance company so my insurance company denied coverage. Many, many calls later they have not corrected the problem and I am now getting bills from their collection agency. I am continuing to refuse to pay because it’s their error and they should fix it. Why should I pay for procedure that my insurance would cover if they submitted the code correctly? Update: Sentara has not provided me a requested written response to my letter but they have filed a negative report on my credit report. Once again I am being penalized for their error and I’m not sure what recourse, if any, I have. AVOID!!
  September 23, 2017

  by Susan B
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  AVOID if you want to avoid billing hassles. This is a Sentara Healthcare facility. In short, I received a "collection notice" from Sentara in June. Mind you, I never received a "regular" itemized bill. I promptly called the number on the collection notice, which posted an "amount due," but no itemization detail. After an inordinate amount of time on hold, I finally spoke with a representative. This representative proceeded to tell me detailed billing statements had been mailed to me in February, March, April and May. Then my account was sent to collections. I told him I NEVER received one bill, much less four. After much back and forth, I finally impressed upon him that it was impossible that the problem was with the Post Office. He put me back on hold, only to come back on the line to tell me his team leader or some such had determined that the billing statements had not been mailed to me after all because of a Sentara system error. He promised to remove my account from collections and to send a proper itemized bill. To date, I have not received an itemized bill--only more collection notices--despite also writing a letter to Sentara Healthcare requesting itemization.
  March 17, 2017

  by K Nicholson
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  I had to review after reading the other reviews. I have gone here for several years for Mammograms and they always were polite and efficient. Each time they checked and told me ahead of time what the insurance would cover. In my case when the 3d imaging became available I was told that they can do it but it would not be covered. I also use Physicians & Midwives Collaborative (Mt Vernon) and they have always offered me at least 2 places they recommend for mammograms, no pressure to choose this one.
  March 01, 2017

  by Eileen Kelly

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